I was excited about getting the new AT&T Uverse service offering a package with more channels, a free DVR Digital TV box and each additional DVR box only $5.00 per month! High speed Internet that is faster than RoadRunner…
Then the install date arrived and the technicians who were supposed to be here between 12:00 noon and 2:00 PM arrived at 6:00 PM and could not install my service due to a problem with a port at the apartment complex. They said that there was a bad port and they attempted to switch to another port but the main switch could not authorize the change until the next day. They said they would return the following day to do the installation.
That was supposed to be today… no one came, no one called. I called them when I got home from work they told me that because they ran into problems and the technicians couldnt finish the installation on Monday, they had to reschedule my installation date and they were backed up 2 to 3 weeks. I was NOT HAPPY! I ordered the service two weeks ago. I was given Nov. 3rd as my installation date. I told them that waiting for 2 to 3 weeks was not satisfactory and if this was the case I would cancel the order and go with Time Warner Cable and RoadRunner Internet. The lady told me that due to my special circumstances they could come back out in 48 hours. I am still not happy about that! I think that because they were so late to arrive on my scheduled day that they didn’t have enough time to do the troubleshooting and needed changes that they should come right back out and fix what is wrong the next day. This is not an unreasonable expectation.
I told the woman I was talking to that if the service is not installed and running by the end of the day on Thursday that I would cancel and go with cable. I will let you know what happens. Their customer service is lacking, and their priorities are a little off.